About - Firstlink

The Leading Broker in Zimbabwe

SECURING TOMORROW, TODAY

At Firstlink we strive to always offer clients relevant, current and the best coverage solutions available globally.

Firstlink 360° Approach

Firstlink Insurance Brokers uniqueness over competitors because of our 360° approach enables us to agree and guarantee a high standard of service undergirded by key commitments. We are committed to providing you with quality service, advice and products. We guarantee our clients 6 key commitments which enable us to give them exceptional service.

Client Driven

In a dynamic world with ever changing risk factors and parameters, having an insurance broker who truly understands you and your business is of paramount importance. The Firstlink 360° Approach is a unique market leading and client driven method to address risk management and insurance matters. This approach takes a holistic view of the various segments that make up a client’s risk profile with a long term focus aimed at addressing exposures by various bespoke solutions.

Eliminates Gaps

Our 360° Approach ensures that we eliminate gaps in coverage which could threaten the security of a client’s assets and financial well-being by identifying current risks, fading risks and potential future/emerging risks to the client’s operations. Risk identification and risk prioritization based on severity and other factors is included in the approach.

Provides Clear Roadmap

The 360° approach provides a clear roadmap to top management for prioritizing risk mitigation measures and selecting the correct solutions. It enables adequate and optimized allocation of financial and non-financial resources. Furthermore, our 360° approach enables us to be a close partner to clients by assisting them to attain their strategic business objectives and financial parameters in a manner that goes beyond traditional insurance broking.

Holistic view of client business

Understanding current & future risk exposures

Long term roadmap to archieve client objectives

About Us

Firstlink Insurance Brokers (Private) Limited (FIB) is the leading broker in Zimbabwe providing bespoke risk management and insurance solutions to clients.

The advent of FIB was Risk Management Services (Private) Limited which began operating in the year 2007 as a risk consulting company and broking agency. The rapid growth in our clientele underpinned by service excellence, innovation and commitment to exceeding client expectations led to the transformation into a full fledged broking company. This growth led Firstlink to become the number 1 broker in Zimbabwe in the second quarter of 2020 (official publication of industry regulator IPEC) and we continue to be the market leader.

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Our Culture and Values

One of the key differentiators between Firstlink and our competitors is our team and how they act with
clients and each other. Daily, the Firstlink team strives to deliver exceptional value, helping individuals and businesses excel. We do this driven by our culture and core values.